CSB’s actionable tool targets Customer Success Managers (CSM) at SaaS companies improving their productivity. The tool provides real time health score of customers using comprehensive usage metrics that a CSM can act on immediately. CSB’s human assisted intelligent software automates the repetitive tasks for CSMs allowing them to focus on building relationships with customers. For SaaS companies, losing a CSM could be disastrous as knowledge and relationships with customers is important to retain them. CSB helps SaaS companies institutionalize the interactions with customers.