CSB’s actionable tool targets Customer Success Managers (CSM) at SaaS companies improving their productivity. The tool provides real time health score of customers using comprehensive usage metrics that a CSM can act on immediately. CSB’s human assisted intelligent software automates the repetitive tasks for CSMs allowing them to focus on building relationships with customers. For SaaS companies, losing a CSM could be disastrous as knowledge and relationships with customers is important to retain them. CSB helps SaaS companies institutionalize the interactions with customers.
Diverse and Global experience across Technology & Investments
Our core team brings decades of operating experience in building disruptive technology companies, business strategy, and global investments. While we bring diverse perspectives, we are bound by a shared passion for backing bold entrepreneurs in DeepTech. We believe in conviction-led investing and supporting our founders throughout their journey.
LimeChat was founded in 2020 amid a pandemic-induced surge in adoption of e-commerce in India. The chatbot offers conversational experiences to customers on platforms including WhatsApp and Facebook Messenger.